Whether you’ve successfully kept the doors to your business open past its first couple years and want to work on expanding it or you’re just starting out, you’ll need to get your business online and spread the word. Even if you have the best products or services in town, you can only get so far by word-of-mouth; customers won’t seek you out if they don’t know you’re out there. Two internet tools you can use to market and continue to grow your business are e-commerce and customer referrals. E-commerce will help customers see what you are offering, and customer referrals will help you expand through your existing customer base.
Create an E-Commerce Site
If you don’t have a brick-and-mortar store, then you’re already using the internet to market your goods and services. If you do have a physical location for your business, it’s just as important for you to get online. If you aren’t using a major market such as Amazon to sell your products, you’ll need to use an e-commerce platform to create your website. While planning or expanding your website, you need to make sure your site is easy to navigate so your customers know how to purchase your products, how much they cost and any other essential details. If it’s hard to find things on your website, your would-be customers may look elsewhere.
You should also make sure you invest in IT on-site support Los Angeles for your business. You’ll constantly be in contact with the general public and want to make sure you protect your business from phishing, hacking and other invasions that could cost you time and money. Working with a team that is right there with you often makes the most sense.
Offer a Customer Referral Program
In addition to providing great products and services to your customers, your job is making sure that your business is on your customer’s minds once they leave your store so you can increase the likelihood that they will mention you to others. People rely on their friends and family members’ opinions when considering trying out a new place, and you can capitalize on that in a way that benefits both you and your customers. If you establish a customer referral program and reward your customers for spreading the word about your business, you will get new customers and make your existing ones happier at a nominal cost to your business. If your customers are happy, they are more likely to tell others to visit your business.
There are many ways to grow your business, and if you use an e-commerce platform and your existing customer pool to get the word out there, you will be well on your way to reaching your business goals.